Privacy

Collection and storage of personal data as well as type and purpose of their use

Velocity processes personal data that you provide when you create an account in the Velocity App or CCP menu, or that is created when you use the Velocity App or Services.

The legal basis for processing your Personal Data for this purpose is the fulfillment of our obligations to you, i.e. the provision of our services (Art. 6 para. 1 lit. b DSGVO).

In order to perform our services, Velocity may also process your personal data (all categories of personal data as described above) to comply with laws and regulations or to comply with a court order (in which case the legal basis is a legal obligation (Art. 6(1)(c) DSGVO)), or to protect the rights of Velocity or third parties, e.g. by defending, exercising or establishing legal claims (in which case the legal basis is our legitimate interest in protecting the rights of Velocity or third parties (Art. 6(1)(f) DSGVO).

When visiting the platform

When you access our platform, the browser used on your terminal device automatically sends information to the server of our website. This information is temporarily stored in a so-called log file. The following information is collected without your intervention and stored until automated deletion:

• Time of access,
• Name and URL of the retrieved file,
• Website from which the access is made (referrer URL),
• The browser used and, if applicable, the operating system of your computer as well as the name of your access provider.
• The aforementioned data will be processed by us for the following purposes:
• Ensure smooth connection establishment of the platform,
• Ensuring comfortable use of our platform,
• Evaluation of system security and stability, and
• for other administrative purposes.

The legal basis for data processing is Art. 6 para. 1 p. 1 lit. f GDPR. Our legitimate interest follows from the data collection purposes listed above. In no case do we use the collected data for the purpose of drawing conclusions about your person. In addition, we use cookies and analysis services when you visit our website. For more detailed explanations, please refer to sec. 5 of this privacy policy.

During registration

For the fulfillment of contracts concluded with you, personal data are collected and stored. This includes name, gender, age and address, which are necessary for your identification as a customer with us. You also create a password, set a PIN and enter your email address. We store this data because it is necessary for the use of the bikesharing system and for communication between you and us, as well as for the technical and organizational improvement of the products and processes. Upon written request, we will be happy to inform you about the data stored about you.

For the registration of minors over 16 years of age, a photocopy or scan of the user’s ID and both legal guardians/legal representatives must also be sent. We need these for the matching of the data entered during registration and the associated verification of a legally secure contract with minors, for whom the legal guardians/legal representatives are liable.

In order to process our payments, your bank details, the payment amount due and the invoice number will be passed on to our bank.

When verifying the mobile phone number in the course of registration, it is transferred to the service of the US company twilio Inc. handed over. Twilio will send an SMS to your specified mobile number, asking you to reply to it via SMS. If you reply to this SMS (and twilio receives your reply) this is considered as successful verification.

For each trip made, we store the start and end time as well as the start and end station. On the one hand, we need this information for the creation of the monthly invoice, and on the other hand, you can view and check your trip history in the customer menu at any time in this way.

When registering for our newsletter

When subscribing to our newsletter, provided that you have given your consent in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO, we will use your e-mail address to send you our newsletter on a regular basis. To receive the newsletter, it is sufficient to provide an e-mail address.

Unsubscribing is possible at any time, for example via a link at the end of each newsletter. Alternatively, you are welcome to send your unsubscribe request at any time to info@velocitymobility.com.

When using our contact form

For questions of any kind, we offer you the possibility to contact us via a form provided on the platform. In doing so, it is necessary to provide a valid e-mail address and name so that we know from whom the request originates and so that we can answer it. Additional information can be provided voluntarily. The data processing for the purpose of of contacting us is carried out in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO on the basis of your voluntarily given consent. The personal data collected by us for the use of the contact form will be automatically deleted after completion of your request.

Hubspot (form submissions)

Velocity Mobility is committed to protecting and respecting your privacy. We only use your personal information to manage your account and to provide you with the products and services you have requested. From time to time we would like to inform you about our products and services and other content that may be of interest to you. You can unsubscribe from these notifications at any time.

Location data

Velocity needs to process personal data for GPS tracking purposes for the performance of its contractual obligations to Customers and the provision of the Services. The processing is based on DSGVO Art. 6, (1), lit. b and f. Reconstruction of the location of the rented vehicle based on the sent GPS data will be carried out exclusively in the following cases and for the following purposes:

• In case of termination of the lease not caused by the user, e.g. in case of unusually long period of use in the interest of the user and the provider
• In the context of service requests during use (e.g. booking cannot be terminated, vehicle cannot be located, assistance in the event of an accident).
• Evidence in the event of a claim: In the event of an accident or other claim, such as damage to the vehicle.
• Location determination at intervals, for tracking lost or stolen vehicles
• Improving availability: anonymized evaluation of locations where users have already made bookings in order to optimize the distribution of vehicles
• To enable the integration of a “free floating” system

Data sharing

Your personal data will not be transferred to third parties for purposes other than those listed below. We will only share your personal information with third parties if:

• You have provided us with your personal data in accordance with Art. 6 para. 1 p. 1 lit. a DSGVO have given express consent to this,
• the disclosure according to Art. 6 para. 1 p. 1 lit. f DSGVO is necessary for the assertion, exercise or defense of legal claims and there is no reason to assume that you have an overriding legitimate interest in the non-disclosure of your data,
• in the event that for the transfer according to Art. 6 para. 1 p. 1 lit. c DSGVO a legal obligation exists, as well as
• this is legally permissible and in accordance with Art. 6 para. 1 p. 1 lit. b DSGVO is necessary for the processing of contractual relationships with you.

Your rights as a person affected by data processing (data subject rights)

Under applicable laws, you have various rights regarding your personal information. If you wish to exercise these rights, please send your request by e-mail or by post, clearly identifying yourself, to the address mentioned in point 1.

Below you will find an overview of your rights.

Right to confirmation and information

According to Art. 15 DSGVO, you have the right to request information about your personal data processed by us. In particular, you can obtain information about the purposes of processing, the category of personal data, the categories of recipients to whom your data have been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection,

the existence of a right of complaint, the origin of their data, if not collected by us, and about the existence of automated decision-making, including profiling and, if applicable, meaningful information about its details.

Right to rectification

On the basis of Article 16 DSGVO, you have the right to request immediate correction of inaccurate personal data concerning you. Taking into account the purposes of the processing, you have the right to complete incomplete personal data concerning you.

Right to deletion

On the basis of Article 17 DSGVO, you have the right to request immediate deletion of your personal data. We will follow up on your request for deletion as long as this does not conflict with legal retention obligations or other laws.

Right to restriction of processing (blocking)

In accordance with Art. 18 DSGVO, to request the restriction of the processing of your personal data, insofar as the accuracy of the data is disputed by you, the processing is unlawful, but you object to its erasure and we no longer need the data, but you need it for the assertion, exercise or defense of legal claims or you have objected to the processing in accordance with Art. 21 DSGVO.

Right to data portability

Based on Article 20 of the GDPR, you have the right to receive the personal data concerning you that you have provided to us in a structured, commonly used and machine-readable format, and you have the right to transfer this data to another controller without hindrance from us.

Right to complain

There is a right of appeal to the competent supervisory authority: di.bund.de/DE/Infothek/Anschriften_Links/anschriften_links-node.html.

Right of objection

If your personal data is collected on the basis of legitimate interests pursuant to Art. 6 para. 1 p. 1 lit. f DSGVO, you have the right to object to the processing of your personal data in accordance with Art. 21 DSGVO, provided that there are grounds for doing so that arise from your particular situation or the objection is directed against direct marketing. In the latter case, you have a general right to object, which will be implemented by us without specifying a particular situation. If you wish to exercise your right of revocation or objection, simply send an e-mail to: info@velocitymobility.com.

Restrictions

Data for which we are not able to identify the data subject, e.g. if these have been anonymized for analysis purposes, are not covered by the above rights.

Information, deletion, blocking, correction or transfer to another company may be possible with respect to this data if you provide us with additional information that allows us to identify you.

Cookies

We use cookies on our platform. These are small files that your browser automatically creates and that are stored on your end device (laptop, tablet, smartphone or similar) when you visit our site. In the cookie, information is stored that arises in each case in connection with the specific end device used. This does not mean, however, that we thereby obtain direct knowledge of your identity. Cookies do not harm your terminal device and do not contain viruses. Cookies serve to make our offer more user-friendly, effective and secure.

Statistics cookies help platform owners understand how visitors interact with platforms by collecting and reporting information anonymously.

We process the data thus obtained on the basis of our overriding interest in the optimal marketing of our online offering pursuant to Art. 6 para. 1 f) GDPR.

Most of the cookies we use are so-called “session cookies”. They are automatically deleted after the end of your visit. Other cookies remain stored on your terminal device until you delete them. These cookies allow us to recognize your browser on your next visit.

You can set your browser so that you are informed about the setting of cookies and only allow cookies in individual cases, exclude the acceptance of cookies for certain cases or in general and activate the automatic deletion of cookies when closing the browser. When cookies are disabled, the functionality of this website may be limited.

This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages.

Your consent applies to: www.velocitymobility.com and www.velocity-aachen.de including all subdomains as well as our iOS and Android apps.

Analysis tools

We process data as part of the operation of our platform. The processing of the data also includes disclosure by transfer, including transfer to the USA.

The individual data concerned, processing purposes, legal bases, recipients and transfers to third countries are listed below.

We process the data thus obtained on the basis of our overriding interest in the optimal marketing of our online offering pursuant to Art.6 Para. 1 f) GDPR.

Privacy policy for the use of Facebook plugins

Plugins of the social network Facebook, provider Facebook Inc., 1 Hacker Way, Menlo Park, California 94025, USA, are integrated on our platform. You can recognize the Facebook plugins by the Facebook logo or the “Like button” (“Like”) on our page. You can find an overview of the Facebook plugins here: http://developers.facebook.com/docs/plugins/.

When you visit our pages, a direct connection between your browser and the Facebook server is established via the plugin. Facebook thereby receives the information that you have visited our site with your IP address. If you click on the Facebook “Like” button while logged into your Facebook account, you can link the content of our pages on your Facebook profile. This allows Facebook to assign the visit to our pages to your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Facebook. For more information, please see Facebook’s privacy policy at http://dede.facebook.com/policy.php.

If you do not want Facebook to associate your visit to our platform with your Facebook user account, please log out of your Facebook user account.

In order to present interest-based advertisements to visitors of our platform during their visit to Facebook, we use Custom Audiences Pixel of Facebook Inc, 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). For this purpose, we have implemented a pixel from Facebook on our platform, via which a direct connection to the Facebook servers is established when you visit our platform. This transmits to the Facebook server that you have visited our platform and Facebook assigns this information to your personal Facebook user account. For more information on the collection and use of data by Facebook, as well as your rights in this regard and options for protecting your privacy, please refer to Facebook’s privacy policy: https://www.facebook.com/about/privacy/.

Privacy policy for the use of Google Analytics

This platform uses functions of the web analytics service Google Analytics. The provider is Google Inc. 1600 Amphitheatre Parkway Mountain View, CA 94043, USA. Google Analytics uses so-called “cookies”. These are text files that are stored on your computer and enable an analysis of your use of the website. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there.

We use the stored information to evaluate your use of the platform, to compile reports on platform activities for the platform operators and to provide other services related to the use of the platform.

However, in the event that IP anonymization is activated on this platform, your IP address will be truncated beforehand by Google within member states of the European Union or in other states party to the Agreement on the European Economic Area. Only in exceptional cases is the full IP address transmitted to a Google server in the USA and shortened there. On behalf of the operator of this website, Google will use this information for the purpose of evaluating your use of the website, compiling reports on website activity and providing other services relating to website activity and internet usage to the website operator. The IP address transmitted by your browser as part of Google Analytics is not merged with other data from Google.

You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do this you may not be able to use the full functionality of this website. You can also prevent the collection of data generated by the cookie and related to your use of the website (including your IP address) to Google and the processing of this data by Google by downloading and installing the browser plugin available at the following link: http://tools.google.com/dlpage/gaoptout?hl=de

Privacy policy for the use of Pinterest

On our platform, we use social plugins of the social network Pinterest, which is operated by Pinterest Inc., 635 High Street, Palo Alto, CA, 94301, USA (“Pinterest”). When you call up a page that contains such a plugin, your browser establishes a direct connection to the Pinterest servers. The plugin transmits log data to the Pinterest server in the USA. This log data may contain your IP address, the address of the visited websites that also contain Pinterest functions, type and settings of the browser, date and time of the request, your use of Pinterest and cookies.

For more information on the purpose, scope and further processing and use of the data by Pinterest, as well as your rights in this regard and options for protecting your privacy, please refer to the Pinterest privacy policy: https://about.pinterest.com/de/privacy-policy

Privacy policy for the use of Twitter

Functions of the Twitter service are integrated on our platform. These functions are offered by Twitter Inc, 1355 Market Street, Suite 900, San Francisco, CA 94103, USA. By using Twitter and the “Re-Tweet” function, the websites you visit are linked to your Twitter account and made known to other users. In the process, data is also transmitted to Twitter. We would like to point out that we, as the provider of the website, have no knowledge of the content of the transmitted data or its use by Twitter.

For more information, please see Twitter’s privacy policy at http://twitter.com/privacy.

You can change your Twitter privacy settings in your account settings at http://twitter.com/account/settings.

Privacy policy for the use of YouTube

Our platform uses plugins of the website YouTube operated by Google. The operator of the pages is YouTube, LLC, 901 Cherry Ave, San Bruno, CA 94066, USA. If you visit one of our websites marked with a

YouTube plugin, a connection to the YouTube servers is established. This tells the Youtube server which of our pages you have visited.

If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.

For more information on the handling of user data, please refer to YouTube’s privacy policy at https://www.google.de/intl/de/policies/privacy.

Privacy policy for the use of Instagram

Functions of the Instagram service are integrated on our platform. These functions are offered by Instagram Inc., 1601 Willow Road, Menlo Park, CA, 94025, USA. If you are logged into your Instagram account, you can link the content of our pages to your Instagram profile by clicking on the Instagram button. This allows Instagram to assign the visit to our pages to your user account. We would like to point out that we, as the provider of the pages, have no knowledge of the content of the transmitted data or its use by Instagram.

For more information, please see Instagram’s privacy policy at http://instagram.com/about/legal/privacy/

Data security

Within the platform visit, we use the widespread SSL (Secure Socket Layer) procedure in conjunction with the highest encryption level supported by your browser. As a rule, this is a 256-bit encryption. If your browser does not support 256-bit encryption, we use 128-bit v3 technology instead. You can tell whether an individual page of our website is transmitted in encrypted form by the closed display of the key or lock symbol in the lower status bar of your browser.

We also use appropriate technical and organizational security measures to protect your data against accidental or intentional manipulation, partial or complete loss, destruction or against unauthorized access by third parties. Our security measures are continuously improved in line with technological developments.

Actuality and change of this privacy policy

This privacy policy is currently valid and has the status January 2023.

Due to the further development of our platform and offers on it or due to changed legal or regulatory requirements, it may become necessary to change this privacy policy. The current privacy policy can be accessed and printed out at any time on the website at https://velocitymobility.com/datenschutzerklaerung/von.